Ordering and Shipping

Once you placed an order, we usually process the order the same day. We ship USPS Mail. For Domestic First Class it takes 4-6 business day, and for Priority Mail shipping time is 2-3 business days.

International shipping can take up to 2 weeks for delivery, depend on your destination.  

If you're from Sweden, please order directly from Spelexperten.


Return Policy

Due to the nature of kendama plays, dents and chips to the tama (balls) and kens (handles) are common, and strings will also break, this is not cover by any warranty. 

If you somehow ordered the wrong item, we'll be happy to accept your exchange or return within 15 days of purchase, the item must not be opened or played. And you'll be responsible for the return shipping cost and (15% restocking fee applies if you're returning the item only). Email us should you be in that situation.


SALES & PROMOTIONS

Occasionally, we'll announce sales, promotions, or contests on social media or on our website.  In order to apply a sales price, you must enter a coupon code during checkout.  We cannot honor the promotion or sales price if you did not enter the coupon code.


QUESTION?

Contact Us.